PRIVACY POLICY

BookMyElectrician
Last Updated: 21/01/2026

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Introduction

Welcome to BookMyElectrician (hereinafter referred to as “we”, “our”, “us”, or “the Company”). The Company is owned and operated by Rajib Mondal, having its registered office at:

C/O Bipul Mondal, Harendra Pally, Atniramish,
Belegachi, Baruipur, South 24 Parganas,
West Bengal – 743376, India.

Website: https://www.bookmyelectrician.in
Email: service@bookmyelectrician.in
Phone: +91 74320 87901

We are committed to safeguarding the privacy of our users, customers, technicians, and visitors. This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you visit our website, book electrical services, or interact with us in any manner.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data.

• “Sensitive Personal Data” includes financial information, passwords, and other data classified under Indian law.

• “User” means any person who visits the website or avails services.

• “Processing” means collection, storage, usage, disclosure, transfer, or deletion of data.

• “Data Principal” means the individual to whom the personal data relates.

• “Data Fiduciary” means BookMyElectrician.

3. Information We Collect

3.1 Personal Information

We may collect the following:

• Full Name

• Mobile Number

• Email Address

• Residential or Commercial Address

• Service Location

• PIN Code and City

• Booking Details

• Feedback and Reviews

3.2 Technical Information

• IP Address

• Browser Type

• Device Type

• Operating System

• Cookies and Usage Data

• Date and Time of Visit

3.3 Payment Information

Payments are processed through secure third-party payment gateways. We do not store your card or UPI details on our servers.

4. Purpose of Data Collection

We collect and process your data for the following purposes:

• To provide electrical services

• To schedule and manage service bookings

• To verify identity and contact users

• To send service updates, invoices, and notifications

• To improve website performance

• To respond to queries and complaints

• To comply with legal and regulatory requirements

• To send promotional offers with consent

5. Legal Basis for Processing

We process personal data under the following lawful grounds:

• Consent of the user

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

6. Consent

By using our website and submitting your information, you consent to the collection, processing, and storage of your personal data as described in this Privacy Policy.

You may withdraw consent at any time by contacting us at:
service@bookmyelectrician.in

7. Cookies Policy

Our website uses cookies to:

• Enhance user experience

• Analyze traffic

• Remember preferences

You may disable cookies through your browser settings; however, some features may not function properly.

8. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

• Verified electricians and service technicians

• Payment gateway providers

• IT and hosting service providers

• Government authorities when required by law

All third parties are bound by confidentiality obligations.

9. Data Security

We implement reasonable security practices including:

• SSL encryption

• Secure servers

• Restricted access

• Regular security audits

Despite best efforts, no system is completely secure. We are not responsible for unauthorized access beyond our reasonable control.

10. Data Retention

We retain personal data only as long as necessary for:

• Service delivery

• Legal compliance

• Dispute resolution

• Accounting and record keeping

After that, data is securely deleted or anonymized.

11. User Rights (Under DPDP Act, 2023)

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Withdraw consent

• File a grievance

• Nominate another person to exercise rights

Requests can be sent to: service@bookmyelectrician.in

12. Children’s Privacy

Our services are not intended for individuals below 18 years. We do not knowingly collect personal data of children.

13. Marketing Communication

We may send promotional messages only with your consent. You can opt out anytime by replying “STOP” or contacting us.

14. Grievance Redressal Officer

As per IT Act and DPDP Act:

Grievance Officer:
Name: Rajib Mondal
Email: service@bookmyelectrician.in
Phone: +91 74320 87901
Address: C/O Bipul Mondal, Harendra Pally, Atniramish, Belegachi, Baruipur, South 24 Parganas, West Bengal – 743376

All grievances will be addressed within 30 days.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

16. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access or use of personal data beyond our reasonable control.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

18. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. The courts of Kolkata, West Bengal shall have exclusive jurisdiction.

19. Contact Us

For any questions regarding this Privacy Policy, please contact:

BookMyElectrician
Owner: Rajib Mondal
Address: C/O Bipul Mondal, Harendra Pally, Atniramish, Belegachi, Baruipur, South 24 Parganas, West Bengal – 743376
Email: service@bookmyelectrician.in
Phone: +91 74320 87901
Website: https://www.bookmyelectrician.in